Updating sprint phone

If you don't have an LTE device then each of these updates requires a cellular data connection.As a result, you won’t be able to update your phone’s Profile, PRL, or complete a Hands Free Activation if you’re in a poor coverage area or are roaming, have disabled network data on either your phone or from your online Ting account, or if you’re connected to Wi-Fi.Another possible reason why you may receive errors during some of these updates would be if your phone is identified with an old, out of date phone number.

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A Hands Free Activation encompasses both a Profile and a PRL update, as well as a Firmware check on most phones.

Any phone that’s newly purchased from Ting will attempt to complete a Hands Free Activation the first time you boot it up, as well as on each subsequent restart until the activation has completed. Some newer LTE devices can perform these updates over Wi-Fi.

If you do not have an LTE device or the updates are failing while you're connected to Wi-Fi, then you'll need to perform these updates with Wi-Fi disabled and data enabled.

Hands free activation, profile and PRL updates are the most common forms of over-the-air update, and all of these updates are initiated from your phone with either a restart or by selecting the appropriate option in the settings menu.

A profile update synchronizes your phone with the network by updating its network access info.

If you’re ever having a problem with your phone that’s related to how it accesses the Ting network, updating your phone’s profile is the best place to start.

A PRL update provides your phone with the most up-to-date info regarding roaming and the roaming network.

Over the air updates are important because they synchronize your phone with the network.

If you've ever had an issue where your phone isn't successfully connecting to the network even though you're in a good coverage area, there's a strong chance that an over the air update will get your phone working again.

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